Our after-sales service

Dec 02, 2025

1. Quick response and professional support 
We provide 24/7 online customer service to ensure that you can quickly contact us via email, online chat, or phone in case of any product usage, quality, or document issues. We promise to provide a clear response and solution within 24 hours. 
2. Flexible and comprehensive return and exchange policies 
We strictly adhere to the return, exchange, and warranty policies for international orders. For quality issues that are indeed our responsibility, we will bear the relevant costs and actively coordinate for replacement or repair. Even if it exceeds the warranty period, we will provide you with discounted repair and parts support. 
3. Continuous technical and relationship maintenance 
After the transaction is completed, our service will not terminate. We will conduct regular customer visits to provide product updates, maintenance recommendations, and market information. We are committed to becoming your reliable long-term partner and growing together with you.